Submit a request
What does the hotel star rating means?
How do I know if the host has rooms available?
After pressing Apply to make a reservation, is the reservation successful?
Price and payment
Does the prices on AsiaYo include all fees?
Are credit card payments secure?
Order Changes and Cancellations
I have canceled the order, why is the credit card still charged?
Where can I find the cancellation policy?
How to change an order?
How to cancel a reservation?
Do I need to pay a cancellation fee if I want to cancel a reservation?
How long does it take to get a refund?
Assistance during the journey
How do self-check-in?
How to handle Check-in?
What should I do if I have a problem after arriving at the hostel?