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  • Reservation FAQ Reservation FAQ
  • Travel assistance Travel assistance

Reservation FAQ

Booking process

  • What does the hotel star rating means?
  • How do I know if the host has rooms available?
  • After pressing Apply to make a reservation, is the reservation successful?

Price and payment

  • Does the prices on AsiaYo include all fees?
  • Are credit card payments secure?

Order Changes and Cancellations

  • I have canceled the order, why is the credit card still charged?
  • Where can I find the cancellation policy?
  • How to change an order?
  • How to cancel a reservation?
  • Do I need to pay a cancellation fee if I want to cancel a reservation?
  • How long does it take to get a refund?

Travel assistance

Assistance during the journey

  • How do self-check-in?
  • How to handle Check-in?
  • What should I do if I have a problem after arriving at the hostel?
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